FAQ's

If you can't find the answer to your question here then email us at:

[email protected]

or head to the 'Contact us' page.


1. How does it work?

Pick your box and choose your cake. If you pick a photo cake head to 'Upload Your Image' after you've placed your order.

2. How much is postage and packaging?

P&P is FREE on letterbox friendly cake boxes. 

Cupacakes are sent via courier. P&P is applied when you add items to your basket depending on what service you choose.

3. How long will my cake stay fresh?

Cupcakes are best consumed on day of delivery but will stay fresh for 3 days. They are also suitable for freezing for up to 6 months. They are best stored at room temperature.

Brownies stay fresh for 7-10 days.

All other cake slices are best consumed within 3 days of delivery.

8. I have an allergy. Can you cater for me?

I'm sorry, but unfortunately we can't. We use a lot of different ingredients in our kitchen and we can't guarantee that there is not trace of any allergens. We do list all ingredients but we can't guarantee there is not a trace present.

9. Are the boxes suitable for freezing?

We always say our bakes are best enjoyed fresh but our Brownies and Cupcakes are always suitable for freezing.

10. Do I need to wait in for delivery?

No! All our boxes fit through your letter box so delivery is guaranteed even if you're out. Imagine a lovely little treat on your door mat when you get home from work!

However, Cupcakes are not letterbox friendly so you will need to think about what will happen to your order if you are not in. You could always get delivered to your work address. If you are not in for your Cupcake delivery we can't offer a refund if it's delivered at a later date and the product is not fresh.

If we haven't answered your question please email us at [email protected] or head to the 'Contact us' page.